Woman sitting on a chair wearing a black t-shirt and Pulling up Pegasole Compression socks.

Exchange Only Policy

Thank you for choosing Pegasole! We are committed to quality and customer satisfaction. We offer an exchange within 30 days of purchase. After 30 days, we will no longer accept exchanges. Please note the following guidelines:

Eligible Items:

Items must be unworn and in their original condition

Security seal must remain on the box

Damaged or Defective Items:

If you received a damaged or defective item, please contact us at hello@pegasole.com for assistance. Please attach photos of the defect.

Please feel free to contact our customer service team at hello@pegasole.com if you have any questions about our exchange policy. 

To start an exchange, please email us at hello@pegasole.com.

Shipping FAQ

How long does shipping take?

Our team works hard to ship your order as soon as possible. Once your order has been processed for shipping you can track the status of your package from the tracking email you receive from us. We use the following carriers: Canada Post, UPS, FedEx and Purolator.

Where is my order?

Please ensure that the shipping address is correct, packages sent to an incorrect address from erroneous input will not be replaced. If the tracking information shows that your order has been delivered, please ensure to check all the areas around the outside of your home that your package could be dropped off at. The tracking information may also show that your item has been delivered to a community mailbox or local post office. Please note that packages can only stay in these areas for a certain amount of time before they are sent back to us. If you have checked everywhere and still cannot find your order, please email: hello@pegasole.com.

A mistake was made on my order. How do I get it fixed?

Please email us at hello@pegasole.com with your order number and explanation of the issue and we will get back to you as soon as possible to fix the error.

I ordered the wrong size. What now?

If your order has not shipped, email us at hello@pegasole.com with your full name, order number and a request to change the size. If your order has already shipped please refer to the exchange policy

Do you direct bill?

Most insurance providers require the plan member to submit their claim for compression garments. 

We provide insurance-friendly receipts: every order comes with a detailed receipt including: your name,  the company details, date of purchase, description of product with the brand name and the amount charged and confirmation the item(s) have been paid in full.

We can directly bill certain extended health providers like Manitoba Blue Cross (not Pacific or Alberta Blue Cross) and Green Shield. Please reach out to us at hello@pegasole.com if you would like to be set up for direct billing.